Exchange & Warranty

We stand behind every Movo Bag.

• Wrong or defective item? We will exchange it free of charge, including all shipping costs. Report the issue within 14 days of delivery with your order number and a photo.
• How to request an exchange: reach us through our contact page with your order number — we'll arrange courier pickup and send your replacement.
• Condition: items must be unused and in their original packaging (except where the defect itself prevents this).

Please note: as a hygiene-sensitive everyday item, we currently offer exchanges for defective or incorrect items rather than change-of-mind returns. Check the product photos, dimensions and FAQ carefully before ordering — and message us with any question before you buy.